Misc

Delivery Information

Cardinal Skate Co. has been functioning online for over 2 years now, and our sister company rollerbug.com has been supplying Roller Derby gear online since 2005.  We know what we’re doing, and we take pride in knowing that we offer some of the best customer service in the business.  You can call our store on our toll free number during regular business hours (and sometimes after hours) with any questions or concerns about your order, and you can always speak to either a skateboarder or a derby girl to have your questions answered by a professionally trained staff who is happy to help you!

Shipping:

We ship with Canada post, and ship using expedited service.  Most packages being delivered within Southern Ontario will arrive within 2 business days, while the rest of the country will get their package in less than 5 business days.  Unless you live in the North West Territorries, you guys have to wait around 13 days for your gear…  Sorry!  If you do want your package delivered a little quicker, give us a call or send us an email and we can give you a quote on Express delivery (usually only a couple of bucks more). If you are not there to receive your package, Canada Post will leave a notice on your door for you to pick up at the nearest post office where you will have 15 days to pick up your package.  If you live outside of Canada, you will be contacted after checkout with information regarding additional shipping costs.  If you would like to know these costs before you purchase, just shoot us a quick email or give us a call to get a quote.

Returns/Refunds:

Cardinal Skate Co. will take back any purchase within 30 days of the original purchase for either exchange or refund.  The item must be in its original packaging, unwashed, unworn, in original condition, and with all tags and labels still attached.  If we can’t sell it to another customer as new, than we can’t take it back.  CUSTOM ORDERS, AND SPECIAL ORDERS ARE NON-REFUNDABLE, so make sure you get your order right, cause once it’s paid for, it’s yours!  Any and all returns must be approved by us in advance of sending them back, either by email or phone, you will be given a “Return Authorization” number which you will have to have clearly marked on the package at the time of return.  We will not accept any packages that are shipped COD.  The customer is responsible for the costs of returning the package.  If it is an exchange, we will cover the costs of returning the package to you.  The only exception to this is if we sent you the wrong item in error, in which case, we will cover the cost of shipping both ways – obviously!  If you purchase something in error, or you would like to cancel your order for any reason, given that it abides by the above rules, and we HAVEN’T SHIPPED you your item, you can contact us for a refund and we will process a refund for you with no fees or penalties.  Please note that refunds can sometimes take between 2-7 business days to process.

Out of Stock:

If the item you ordered is out of stock, we will contact you within 24 hours to notify you.  We only keep items on the site if they’re out of stock if it’s an item that we won’t be out of stock for long…  Sometimes, only sometimes, something is listed that will no longer be available, and that’s our mistake.  We do our best to keep the website up to date, but occasionally there is a discrepancy with our online stock.  It’s impossible to have everything in stock all the time, so if the item you ordered is not in stock, please be patient, and we’ll be sure to get it to you as soon as possible.  If you’re not into waiting, just let us know and we’ll promptly issue you a refund.